Privacy Policy

Last updated: January 2026

1. Introduction

We are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, website, mobile application, or any services provided (collectively, the "Service").

Please read this Privacy Policy carefully. By using the Service, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.

2. Information We Collect

2.1 Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

• Register for an account (name, email address, password)
• Make a purchase (billing address, payment information)
• Fill out forms or surveys
• Contact our support team
• Subscribe to newsletters or marketing communications
• Participate in promotions or contests

2.2 Information Automatically Collected

When you access the Service, we may automatically collect certain information, including:

• Device information (type, operating system, unique device identifiers)
• Browser information (type, version, language)
• IP address and approximate location
• Usage data (pages visited, time spent, clicks, interactions)
• Referring URL and exit pages
• Date and time of access

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information. Cookies are small data files stored on your device that help us improve your experience. We use:

• Essential Cookies: Required for the Service to function properly (authentication, security, preferences)
• Analytics Cookies: Help us understand how visitors interact with our Service
• Marketing Cookies: Used to deliver relevant advertisements and measure their effectiveness
• Functional Cookies: Remember your preferences and settings

In compliance with the General Data Protection Regulation (GDPR), the Brazilian General Data Protection Law (LGPD), and other applicable privacy laws, we only activate non-essential cookies (such as analytics and marketing) after you give your explicit consent through our cookie banner. Essential cookies are loaded by default because the Service cannot function without them.

You can review and update your cookie choices at any time by clicking the "Cookie Settings" link available in the footer of every page. You can also control cookies through your browser settings. However, disabling essential cookies may affect the functionality of the Service.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving the Service
• Processing transactions and sending related information
• Creating and managing your account
• Responding to your comments, questions, and support requests
• Sending promotional communications (with your consent)
• Personalizing your experience and delivering relevant content
• Monitoring and analyzing usage trends and preferences
• Detecting, preventing, and addressing technical issues and security threats
• Complying with legal obligations
• Protecting our rights, privacy, safety, or property

4. Artificial Intelligence and Data Processing

Our Service may use artificial intelligence (AI) and machine learning technologies to enhance your experience. When you interact with AI-powered features:

• Your inputs may be processed by AI systems to generate responses or content
• We may use anonymized and aggregated data to improve our AI models
• AI-generated content is based on patterns learned from training data
• We do not use your personal data to train AI models without explicit consent

You have the right to opt out of certain AI-related data processing where applicable by law.

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (payment processing, hosting, analytics, customer support)
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets
• Legal Requirements: When required by law or to respond to legal process
• Protection of Rights: To protect our rights, privacy, safety, or property, or that of our users or others
• With Your Consent: When you have given us explicit permission to share your information

We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Secure data storage and backup procedures
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

• Providing the Service and maintaining your account
• Complying with legal, accounting, or reporting requirements
• Resolving disputes and enforcing our agreements

When your information is no longer needed, we will securely delete or anonymize it.

8. Your Rights and Choices

Depending on your location and applicable laws (including GDPR, LGPD, CCPA, and others), you may have the following rights:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data (right to be forgotten)
• Restriction: Request restriction of processing of your data
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your data for certain purposes
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within the timeframe required by applicable law.

9. Account Deletion

You can request deletion of your account at any time through your account settings or by contacting us. Upon deletion:

• Your personal information will be permanently deleted or anonymized
• Some information may be retained for legal or legitimate business purposes
• Deletion may take up to 30 days to complete across all our systems
• Backup copies may be retained for a limited period as required by law

Please note that deletion of your account is irreversible and you will lose access to all associated data, purchases, and credits.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from your country.

When we transfer your information internationally, we implement appropriate safeguards to ensure your data is protected, including standard contractual clauses approved by relevant authorities.

11. Children's Privacy

Our Service is not intended for children under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

12. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to read the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

• Posting the updated Privacy Policy on this page
• Updating the "Last updated" date at the top of this policy
• Sending you an email notification (for material changes)

We encourage you to review this Privacy Policy periodically for any changes.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through:

• The contact form available on our website
• Support channels provided in the Service

We will respond to your inquiry as soon as reasonably possible.

15. Data Protection Officer

For matters related to data protection and privacy, you may contact our Data Protection team through the contact channels mentioned above.

16. Supervisory Authority

If you are located in the European Economic Area or other jurisdictions with a data protection authority, you have the right to lodge a complaint with your local supervisory authority if you believe our processing of your personal information violates applicable law.